The internet and digitization are accelerating innovation and transforming several industries, one of which is the vending machine market.
The vending machine industry has undergone significant changes over the past few years, with manufacturers often using smart and advanced technologies to deploy various innovations such as touch-sensitive HD screens and remote device management software technologies that go far beyond simple food and beverages delivery. Here are the top tech trends for new smartphones that are shaking up the industry and changing the vending experience.
1. Cashless payment Now cashless and mobile payment technologies are becoming more common. Today, many vending machines are equipped with the standard option of cashless payment, and WeChat Pay and Alipay are the most popular payment methods nowadays.
2. Interaction between smartphones and artificial intelligence While many smart vending machines offer cashless payment options, some vendors are taking it a step further. Some smart vending machines can now interact with smartphones in real time. For example, customers can scan the QR code on the machine with their mobile phone, place an order on the mobile phone, and then get the item on the machine. Recently, beverage giant Coca-Cola announced plans to launch a new app in the US, New Zealand and Australia that would allow users to order drinks from vending machines in advance. These applications will include artificial intelligence (AI) to gather more information about customer tastes and preferences for future marketing promotions.
3. Energy-saving vending machines Recent innovations in equipment management applications have enabled suppliers to remotely detect, diagnose and repair machines. The Coca-Cola Company has launched an ultra-energy-efficient vending machine in Japan with airtight doors and vacuum insulation to ensure beverages stay cool during the day without refrigeration, consuming more energy, reducing energy bills and helping save the planet. These platform vending industries offer limitless opportunities to maximize profit margins and productivity.
4. Facial recognition Facial recognition technology was first introduced in vending machines in 2014, and many companies have been working on it for years. The vending machine has a motion sensor that knows when a user is approaching, and a camera that can identify consumers. The machine then provides a personalized menu based on the customer's purchase history and prevents them from purchasing restricted products (such as underage customers trying to buy cigarettes). Many smartphone makers have adopted this technology and have launched vending machines with facial recognition technology in the commercial market.
5. Self Checklist Sensors built into smart machines collect vast amounts of data, including inventory. These ground-breaking machines use intelligence to monitor their own inventory. In short, these machines are able to make informed inventory decisions for themselves. For example, if the temperature drops, they will know to stop ordering ice cream, thereby protecting product inventory and reducing waste and additional costs.
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