After-sales
1. Detail instruction. User manual, YouTube video(118 videos in our YouTube channel), video call, etc.
2. Spare parts. sent with every Machine.
3. One-year warranty-free spare parts sent to you by air if any failure.
4. Always remote tech support. Solving your problem is our mission.
5. Latest technology. OTA upgrades your machine for new features.
6. Regular customer visits, to ensure service quality.
Purchase process
1. Contact us for a quotation
2. Confirm terms and product detail, the seller will send a proforma invoice
3. Buyer arranges deposit payment, and the seller starts the manufacturing process
4. Buyer arranges balance payment, and seller arranges shipment
5. Seller guide buyer for installing, using a vending machine, and providing aftersales service
FAQ
1. Can the good tray fit our product?
We have 6 kinds of good tray options, including, spiral, conveyor belt, direct push, hanging good tray, medicine good tray,
Locker good tray. We can select a good tray based on your product dimension and packing.
2. Can we put our logo on the machine?
Yes, we can customize the sticker for you. And for our touch screen vending machine, you can upload your logo and service hotline to the screen.
3. Can I remotely check the inventory and sales data?
Yes, with our smart vending system, all data can be checked from mobile and you can even remote control the machine. For example, cooling system on/off, machine on/off. Remote put the machine out of service and other machine settings.
4. Do your machine accept my country's money/currency?
We have bill/ coin/ card/ E-wallet payment option, Currently, our payment solution supports more than 100 countries, so most likely our machine can support your country's money/currency.
5. Do you provide after-sales service/ product warranty?
We provide one year warranty. Free spare parts within one year, and lifetime remote tech support. We handle software maintenance for your machine.
6. How long do you deliver?
For standard machines, the lead time is 30-45 days, for custom-made machines, please check with our sales team.
7. Why should we buy from you instead of from other suppliers?
We had exported our machines to more than 50 countries, with a high repurchase rate. We represent the highest quality standard of China vending machines. Strong hardware and stable software system.
8. Do you develop the software yourself?
Yes, we have a big software development team. Our R&D staff occupy 40% of the total staff quantity. Both hardware and software, we develop and produce by ourselves.
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