FAQ

1. Can the slot or tray fit my products?

We offer five different types of slots for you to choose from, including spiral, direct push, conveyor belt, hanging, and locker. You can select the type that best fits your product dimensions and packing.

5 types of slots for your products

spiral

direct push

conveyor belt

hanging

locker

2. Can you brand our logo on the machine?

Yes, we offer branding services. We can brand the machine with any design you provide. Additionally, you can upload your logo and advertisement on the machine's touch screen.

3. How can I check the inventory and sales data?

You can check all relevant data on our intelligent management software system, which can be installed on your mobile phone or PC. Moreover, you can remotely control the machine by turning it on/off, adjusting the cooling system, lighting, and switching to online mode.

4. Do your machines accept my country's currency?

Yes, our payment method solutions include card transactions, e-wallets, bill and coin acceptors. Now, our payment solutions support more than 100 countries, so your country is likely to be included.

5. How long does delivery take?

Normally, it takes us 30-45 days to make the delivery. However, it may take longer for products made according to specifications.

6. Why should I buy from you rather than from other suppliers?

We have been exporting our products to more than 60 countries with a high repurchase rate. We use state-of-the-art manufacturing technology, provide a user-friendly and highly compatible management software system, and have an excellent solution-providing capability. We promise that our raw materials are 100% sourced from ISO-certified factories, and we are 100% responsible for any quality issues. We also ensure 100% pre-delivery inspection and offer quick responses within 12 hours, along with a 365-day warranty guarantee.

7. Do you develop the software management system yourself?

Yes, we have a strong software and industrial design team. Our R&D staff account for 40% of the total number of employees in the company. We spend millions on R&D each year to ensure that our technology is up to date.